Shipping Policy

The B.E. Well Company offers ground shipping services. Orders are processed Monday through Friday during typical business hours from 9 a.m. - 5 p.m EST. Our CBD products can only be shipped within the United States, US Virgin Islands, and Puerto Rico. It is important to know that shipments may be sent from different parts of the United States, and currently we do not ship our products outside of the U.S and its territories. Purchasers outside the United States may be required to pay additional fees imposed by country of residence.

 

Delivery times will vary and tracking may or may not be available depending on the destination and shipping method selected. Once packages are shipped from our warehouse, The B.E. Well Company does not assume responsibility for package delivery/arrival time or package condition. All of our products and shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to make sure it has not been damaged during shipping. We only replace items if they are defective or damaged. All claims for damaged products must be made within 72 hours. Please contact us at mybewelllife@gmail.com and provide detailed information for any product damaged during shipping. Do not send your purchase back to the manufacturer. Please read our Refund Policy for additional information.

 

As delivery times will vary, it is the customer’s responsibility to refer to USPS tracking numbers and USPS contact information for further details once USPS has made this information available. If your package has not been delivered within the amount of time indicated by USPS, please contact USPS and reference your tracking number. The B.E. Well Company is not responsible for delivery delay, loss of product, or package condition upon arrival once mailed from our warehouse.

 

Surcharges may be included in the total shipping price depending on the destination. Please note that shipping rates may be based on volumetric weight instead of actual weight. 

 

Please visit the link below for more information about shipping methods.

Link: USPS Domestic Shipping

 

If you have additional shipping questions, please contact Customer Service at mybewelllife@gmail.com.

Refund Policy

Terms of purchase are provided at checkout. By agreeing to the terms and conditions, you agree that you understand that the products purchased, whether consumable or topical, contain hemp oil. B.E. Well products are manufactured according to FDA guidelines for cGMP standards for dietary supplements. These products have not been evaluated by the FDA, therefore we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own will/risk/knowledge.

 

B.E. Well products come with a 30-day term of sale policy. If 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange. Your acceptance of the terms of purchase means you agree to and understand the refund policy. 

 

Exchanges

All of our products and shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to make sure it has not been damaged during shipping. We only replace items if they are defective or damaged. All claims for damaged products must be made within 72 hours. Please contact us at mybewelllife@gmail.com and provide detailed information for any product damaged during shipping. Please do not send your purchase back to the manufacturer. Items for exchange should be mailed to:

 

The B.E. Well Company

400 S. 4th Street, Ste 500

PMB 151

Las Vegas, NV 59101


 

Returns and Refunds

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

 

Please do not send your purchase back to the manufacturer. Returns should be mailed to:

 

The B.E. Well Company

400 S. 4th Street, Ste 500

PMB 151

Las Vegas, NV 59101

Once the return item is received and inspected, we will send out an email to notify you of the status of your refund request. If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment. This credit will appear in your account in the timeframe specified by your banking institution. If you have not received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at mybewellife@gmail.com.